Support for your mental health in City and Hackney

Frequently Asked Questions

Do I need a referral to join the Wellbeing Network?

No, you don’t need a referral to access our drop in-groups. These are open, and designed to be accessible to everyone. Anyone who wants support built around their personal metal health goals is welcome to get involved by making a referral. You’ll find out on the same day whether you are eligible for support. Whether you’re looking for resources, group support, or just a sense of community, you can sign up directly without going through a health professional or service. If you have any questions about how to join or what’s involved, feel free to get in touch — we’re happy to guide you.

How can I sign up for a group, course or event?

You can come along to our open access events without a referral. To access more groups and specific support around your goals, you need to register. If you are eligible (you will be informed the same day), in due course someone will reach out for an initial conversation. Once you’ve had a conversation around your goals, you can sign up for a group waiting list directly through our website. Simply navigate to the page for the offering you’re interested in, and you’ll find a “Sign Up” or “Register” button. Clicking that will take you to a short registration form. Fill out your details and submit the form to complete your registration. Once you’re signed up, you’ll receive a confirmation email with all the important information, including dates, times, and any materials you might need. If you run into any issues or have questions before signing up, don’t hesitate to reach out to our team — we’re here to help.

How can I speak to someone about getting support?

If you’d like to speak to someone about getting support, we’re here to help. You can reach out to our team by email: [email protected], or through our website’s contact form—whatever feels most comfortable for you. Once you get in touch, a member of our team will talk with you about what kind of support you’re looking for and guide you through the options available. There’s no pressure and no need for a referral—just a friendly conversation to help you find what’s right for you. Don’t hesitate to connect with us. We’re here to listen and support you in a way that works for you.

Is there a cost to attend sessions or activities?

There is no cost to attend our Wellbeing Network sessions and activities—they’re completely free! We believe everyone should have access to mental health support without any financial barrier. Our programs are funded by the City and Hackney Local Authorities, partnerships and community grants, so all you need to do is sign up and show up. Whether you’re joining a workshop, group discussion, or guided activity, the goal is to create an inclusive, welcoming environment for all. If you’re wondering about anything specific—like materials, refreshments, or special events—just let us know. We’re here to ensure your participation is easy, enjoyable, and accessible!

Where do the sessions and drop-ins usually take place?

Sessions and drop-ins usually take place at our charity partner provider venues across the area or local wellbeing centres, libraries, or community halls. We aim to use welcoming, comfortable spaces that are easy to get to by public transport or car. Some sessions may also be held outdoors or online, depending on the activity and time of year. Each event listing will include the location details, so you’ll always know where to go. If you’re unsure about how to get there or have specific accessibility needs, just get in touch—we’re happy to help you plan your visit.