Mental Health Crisis Support Services

City & Hackney Crisis Pathway Service

24/7 NHS 111 Option 2

Offers immediate support to people in crisis or distress but also follow up with a range of interventions to help individuals develop ways to cope with difficulties in their life and find ways that help avoid a crisis.

City & Hackney Walk-in Crisis Cafe

Opening times: 6pm-9pm Monday to Friday and from 12pm-4pm on weekends.

Phone number: 073937 62366

Email: [email protected]

Address: The Raybould Centre, City & Hackney Centre for Mental Health, Homerton Row, E9 6SR

As well as offering a welcome cuppa, the Crisis Cafe is a safe, supportive, and therapeutic place for anyone struggling. It means that people do not have to be alone, struggling with upsetting thoughts or worry.

City & Hackney Service User Network (SUN Group)

Phone number: 07508 842 688

For people who experience emotional and psychological distress, frequent mood changes, emotional instability, self-harm and/or have thoughts of suicide. It is a supportive and therapeutic group for individuals to develop self-help management strategies to prevent future crisis.

Waltham Forest 24/7 Crisis Line

Phone number: 0800 995 1000

ELFT & NELFT NHS Crisis Hub

Call 111 – select option 2

North East London Safe Connections Hub

Safe Connections Community Hub aims to support people who are experiencing suicidal thoughts to access the right service at the right time. We offer a safe space for people to talk about their feelings and concerns and explore the underlying reasons as to why someone may feel suicidal. Our connectors provide a mixture of emotional and practical support and tailored signposting to help meet the individual’s needs.

Self-refer: 0300 561 0115

App: nelsuicideprevention.navig8.life

Aged 18+, Live in Barking and Dagenham, City & Hackney, Havering, Waltham Forest, Newham, Redbridge, or Tower Hamlets

Are concerned about or having thoughts of suicide

Our telephone lines are open from 9.30am – 4.00pm, Monday – Friday

Waltham Forest Enhanced Integrated Crisis Assessment Hub

Enhanced Integrated Crisis Assessment Hub

Address: Block 8, North East London Foundation Trust, Goodmayes Hospital, Barley Lane, Ilford, Essex, IG3 8XJ

Email: [email protected]

Phone number: 0300 300 1882 opt 3

NELFT residents over the age of 18 can access the hub by calling, walking in, and referrals from other teams who work in primary care or community services.

The core purpose of the Hub is to provide an emergency department diversion for those with urgent mental health needs that do not require acute medical intervention.

It is the Hub for all mental health activity generated by the three local emergency departments at King George Hospital, Queens Hospital and Whipps Cross Hospital and will be aligned with the relevant psychiatric liaison teams. The combined service provides all out of hours liaison activity across the three acute trusts.

As part of its remit it also operates as a ‘walk-in’ emergency assessment service for anyone who may be experiencing a mental health crisis. This service extends to receiving direct referrals from the London Ambulance Service and local police.

The Samaritans

24/7 free phoneline: 116 123

24/7 email support: [email protected]

Offers non-judgemental, confidential emotional support during times when you would like to have someone to talk things through with.

Support Line

Provides a confidential telephone helpline offering emotional support to any individual on any issue.

The Helpline aims to support people before they reach the point of crisis. It is particularly aimed at those who are socially isolated, vulnerable, at-risk groups and victims of any form of abuse.

Support Line is open to any individual of any age. Calls are received from children, young adults, and adults.

Helpline: 01708 765200

Email: [email protected]

Website: supportline.org.uk

CALM

Helpline for people in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.

Our national helpline is open 7 days a week, 5pm to midnight. Callers can talk through any issue; we’ll listen and offer information and signposting. Calls are anonymous & confidential and won’t show up on your phone bill. Calls are free from landlines, payphones, and all mobiles.

Free, confidential helpline: 0800 58 58 58

Webchat: thecalmzone.net/help/get-help

NHS 111

Phone number: 111 Option 2

You can also call the NHS “111” line, which is available 24 hours a day every day. This is the best number to call if you can’t get in contact with anyone at your GP Surgery. In an emergency you can also go to A&E.

HOPELineUK

Offers services to young people under the age of 35 at risk of suicide, or worried about young people at risk of suicide.

Phone number: 0800 068 4141

Email: [email protected]

Website: papyrus-uk.org/help-advice/about-hopelineuk

Silver Line – Run by Age UK

The only free, confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.

Phone number: 0800 470 80 90

UK-Wide Women’s Self Injury Support Helpline

Self-Injury Support offer non-judgmental and compassionate support via their helpline and text services on specified evenings from 7-9.30pm.

Phone number: 0808 800 8088 (open Monday and Thursday, 7-10pm)

Text service: 07537432444 (open Monday and Thursday, 7-10pm)

Website: selfinjurysupport.org.uk

James Place

Support for men experiencing a suicidal crisis.

The Caravan – Drop-in Counselling Service

Phone number: 0207 183 1802 (10am-7pm)

Drop-in hours: 10am-7pm Monday & Tuesday, 10am-4pm Wednesday – Sunday

Address: St James’s Church, Picadilly, London W1J 9LL

Counselling and emotional support with a therapist.

The Mix

Support for under 25s.

Text: THEMIX to 85258

Website: themix.org.uk

The Listening Place

Free, face to face support in London.

Andy’s Man Club

Andy’s Man Club are a men’s suicide prevention charity, offering free-to-attend peer-to-peer support groups across the United Kingdom a