Resources
Mental Health Crisis Support Services
City & Hackney Crisis Pathway Service
24/7 NHS 111 Option 2
Offers immediate support to people in crisis or distress but also follow up with a range of interventions to help individuals develop ways to cope with difficulties in their life and find ways that help avoid a crisis.
City & Hackney Walk-in Crisis Cafe
Opening times: 6pm-9pm Monday to Friday and from 12pm-4pm on weekends.
Phone number: 073937 62366
Email: [email protected]
Address: The Raybould Centre, City & Hackney Centre for Mental Health, Homerton Row, E9 6SR
As well as offering a welcome cuppa, the Crisis Cafe is a safe, supportive, and therapeutic place for anyone struggling. It means that people do not have to be alone, struggling with upsetting thoughts or worry.
City & Hackney Service User Network (SUN Group)
Phone number: 07508 842 688
For people who experience emotional and psychological distress, frequent mood changes, emotional instability, self-harm and/or have thoughts of suicide. It is a supportive and therapeutic group for individuals to develop self-help management strategies to prevent future crisis.
Waltham Forest 24/7 Crisis Line
Phone number: 0800 995 1000
ELFT & NELFT NHS Crisis Hub
Call 111 – select option 2
North East London Safe Connections Hub
Safe Connections Community Hub aims to support people who are experiencing suicidal thoughts to access the right service at the right time. We offer a safe space for people to talk about their feelings and concerns and explore the underlying reasons as to why someone may feel suicidal. Our connectors provide a mixture of emotional and practical support and tailored signposting to help meet the individual’s needs.
Self-refer: 0300 561 0115
App: nelsuicideprevention.navig8.life
Aged 18+, Live in Barking and Dagenham, City & Hackney, Havering, Waltham Forest, Newham, Redbridge, or Tower Hamlets
Are concerned about or having thoughts of suicide
Our telephone lines are open from 9.30am – 4.00pm, Monday – Friday
Waltham Forest Enhanced Integrated Crisis Assessment Hub
Enhanced Integrated Crisis Assessment Hub
Address: Block 8, North East London Foundation Trust, Goodmayes Hospital, Barley Lane, Ilford, Essex, IG3 8XJ
Email: [email protected]
Phone number: 0300 300 1882 opt 3
NELFT residents over the age of 18 can access the hub by calling, walking in, and referrals from other teams who work in primary care or community services.
The core purpose of the Hub is to provide an emergency department diversion for those with urgent mental health needs that do not require acute medical intervention.
It is the Hub for all mental health activity generated by the three local emergency departments at King George Hospital, Queens Hospital and Whipps Cross Hospital and will be aligned with the relevant psychiatric liaison teams. The combined service provides all out of hours liaison activity across the three acute trusts.
As part of its remit it also operates as a ‘walk-in’ emergency assessment service for anyone who may be experiencing a mental health crisis. This service extends to receiving direct referrals from the London Ambulance Service and local police.
The Samaritans
24/7 free phoneline: 116 123
24/7 email support: [email protected]
Offers non-judgemental, confidential emotional support during times when you would like to have someone to talk things through with.
Support Line
Provides a confidential telephone helpline offering emotional support to any individual on any issue.
The Helpline aims to support people before they reach the point of crisis. It is particularly aimed at those who are socially isolated, vulnerable, at-risk groups and victims of any form of abuse.
Support Line is open to any individual of any age. Calls are received from children, young adults, and adults.
CALM
Helpline for people in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.
Our national helpline is open 7 days a week, 5pm to midnight. Callers can talk through any issue; we’ll listen and offer information and signposting. Calls are anonymous & confidential and won’t show up on your phone bill. Calls are free from landlines, payphones, and all mobiles.
Free, confidential helpline: 0800 58 58 58
Webchat: thecalmzone.net/help/get-help
NHS 111
Phone number: 111 Option 2
You can also call the NHS “111” line, which is available 24 hours a day every day. This is the best number to call if you can’t get in contact with anyone at your GP Surgery. In an emergency you can also go to A&E.
HOPELineUK
Offers services to young people under the age of 35 at risk of suicide, or worried about young people at risk of suicide.
Phone number: 0800 068 4141
Email: [email protected]
Silver Line – Run by Age UK
The only free, confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.
Phone number: 0800 470 80 90
UK-Wide Women’s Self Injury Support Helpline
Self-Injury Support offer non-judgmental and compassionate support via their helpline and text services on specified evenings from 7-9.30pm.
Phone number: 0808 800 8088 (open Monday and Thursday, 7-10pm)
Text service: 07537432444 (open Monday and Thursday, 7-10pm)
Website: selfinjurysupport.org.uk
James Place
Support for men experiencing a suicidal crisis.
Online referral: jamesplace.org.uk/get-support
The Caravan – Drop-in Counselling Service
Phone number: 0207 183 1802 (10am-7pm)
Drop-in hours: 10am-7pm Monday & Tuesday, 10am-4pm Wednesday – Sunday
Address: St James’s Church, Picadilly, London W1J 9LL
Counselling and emotional support with a therapist.
The Listening Place
Free, face to face support in London.
Andy’s Man Club
Andy’s Man Club are a men’s suicide prevention charity, offering free-to-attend peer-to-peer support groups across the United Kingdom a